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Healy World Technical Support FAQ Website

Here is a link to the Frequently Asked Questions Page of Healy for your reference and help in resolving issues you may be having with your Healy device, programs or Healy apps.

Click here for Healy Frequently Asked Questions website:

THIS SUPPORT SECTION IS FOR MY HEALYDOWNLINE ONLY. WE CAN SUPPORT YOU IF YOU ARE NOT IN OUR DOWNLINE, HOWEVER THERE IS A CHARGE FOR OUR SUPPORT SERVICES IF NOT IN OUR DOWNLINE.

PLEASE DIRECT ALL YOUR INQUIRIES TO YOUR HEALY UPLINE OR HEALY SUPPORT (for no charge support) BY CLICKING HERE.

There is a good moral to this support situation. I am proud to have the expertise, passion, and hands on experience to be able to support my Healy member team on most levels. This is just another reason to choose your Healy upline member carefully. All my Healy team receives a copy of this web site, Youtube videos and regular support. Choose your Healy upline with the understanding your upline needs to be there for you in times of support and helping you with your Healy business.

Click here to order your Healy and become a Healy Member or customer on my downline for first class service, support, and helping you succeed at your Healy business.

 

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Frequently Asked Questions

FAQ by Category

Healy Hardware

Operating time of Healy

The operating time of Healy is approx. 7-8 hours. This depends on both the intensity of a program and on the program itself, as some programs require more power than others.


How to connect the bracelet electrodes to Healy and how to place them on your wrist

It does not matter how the bracelet electrodes are plugged into Healy (+ or - polarity) and which wrist is connected to which electrode.

If no or only slight tingling is felt during the application, increase the intensity, moisten the bracelet electrodes and check for correct positioning. They should be worn tight.


Bluetooth and connection problems

To connect Healy to your smartphone, Bluetooth must be active on your smartphone. Additionally, location sharing must be enabled (this is required for Bluetooth Low Energy).

Steps for troubleshooting:

  • Turn Bluetooth off and then on again

  • Perform a hardware reset (press and hold the power button for 15-20 seconds until the green LED lights up permanently) while the Healy is charging

  • Check your smartphone settings for whether all permissions for the Healy App are activated

  • Go to an area where no other Bluetooth devices are active

  • Make sure that Healy is switched on, the green LED must be flashing iOS specifics:

  • please Update your iOS Version to 14.0.2 or later

  • older iOS Versions have less stable Bluetooth connection to the Healy


    General troubleshooting solutions

    Some general troubleshooting that might help you with your issues:


    1. Restart the Healy App.

    2. Check if the location sharing is activated (must be activated with most phones, Android 6.0 or above).

    3. Turn off Bluetooth on your smartphone and then turn it on again.

    4. Press and hold the On/Off switch on the Healy device for at least 15 seconds until the green LED is permanently lit.

    5. Check if Healy battery is charged or not.

    6. Restart your phone and try 1-5 again


    Where is the Healy device produced/manufactured?

    Healy is produced/manufactured in Germany.


    How to turn on Healy?

    Firstly please make sure the Healy is fully charged. After its charged, briefly but firmly push the power button. If it is not turning on, try with a bit more force, on the center of the power icon.

    If the green light flashes rapidly about 3 times, this indicates a flat battery and Healy needs to be charged.


    Green light is not constantly blinking

    The green light goes out when no frequency program is running, but the blue light from the Bluetooth indicator remains on when the Healy app or the HealAdvisor Analyse app are connected and communicating with your Healy. The green light during the HealAdvisor Analyse app only lights up when your are in Vibration mode.


    How to reset Healy (hardware reset)?

    Press and hold the power button on your Healy for 15 to 20 seconds until the green light is permanently on. As soon as you take your finger off the power button, the green light goes off. Now your Healy is reset to factory default and a standard program is loaded from its memory.


    Can't find my Healy device in the smartphone Bluetooth settings

    Connecting the Healy device does not go through your Bluetooth settings. Instead, you can connect to both Healy App and HealAdvisor Analyse App in these Apps.

    The connection screen in both Healy App and HealAdvisor Analyse App appears after reading through the Disclaimer and pressing "I have a Healy". Make sure that the Healy is turned on before continuing.

    When you come to the connection screen in the Healy App, it will ask you to input the Serial Number or scan the QR code (both on the back of the Healy device).

    In the HealAdvisor Analyse App it will search for any active Bluetooth device. Once the Healy is found, its Serial Number will appear, on which you can then click in order to start the connection.

    You can find more information about the connection process in the Manuals.


    Why doesn’t the Bluetooth light blink permanently?

    The Bluetooth light on your Healy is only blinking when there is a connection established between Healy and one of the Healy apps.


    Ambient temperature range when operating Healy

    Healy should be operated in a temperature range of 41°F to 104°F (5°C to 40°C).


    Healy battery is not fully charged

    Usually the Healy should be fully charged after 3 hours of charging, but if you have just purchased a Healy, it might be that the Healy is deeply uncharged, meaning that it should be charged for 12 hours. It is also helpful to repeat the charging cycles with a new Healy.

    Another thing to look out for is to notice if the green light on the Healy is very subtly flickering during the charging. If it is, it means that it is charging properly, if it is not, reset the charging process, connect to another charger with more power, or try another power outlet/socket.

    If issue persists, reach out to support.


    Which charger can be used for Healy?

    It does not matter what type of USB charger you use. Healy contains an internal charging controller that regulates the current. There must be a current of at least 100 mA present, but absolutely every charger can provide this kind of power.


    Can I connect the Healy device to both Healy App and HealAdvisor Analyse App at the same time?

    It is possible to connect the Healy device to only one of these two Apps at the same time on your smartphone. It can't communicate with both of the Apps at the same time, just like it can't be used on two different smart phones at the same time.

    If your Healy device is already connected to one of these Apps, but you want to connect it to the other one, the App to which it is connected to already needs to be closed before trying to connect the Healy to the other App.


    I can't feel anything when I am using the bracelets

    Please check if everything is properly connected and use a damp cotton cloth under the bracelets, this will improve conductivity. It is important for the effectiveness of the application that the circle showing the progress of time on the screen is white, because in this case current is flowing - if no current is flowing, this circle is shown in black.


    For the new and better conducting silver wristbands, we have optimized the current intensity of the programs so that the current is within the optimal window of effectiveness; as a result, the current is only slightly noticeable, with effectiveness being unchanged.


    I have experienced skin irritations after applying microcurrent through electrodes

    Sensitive and dry skin can in some cases be irritated by microcurrent applications. Please use a damp cotton cloth under the electrodes; this ensures optimum conductivity. Please also make sure that the electrodes are in good contact with the skin, and reduce the intensity of the program if necessary. It is important for the effect of microcurrent that current is flowing. You can check whether current is flowing: If the circle on the screen showing the progress of time is white, then current is flowing - if no current is flowing, this circle is black.


    Healy Watch

    How do I register in the Healy Watch App?

    There is no registration process in the Healy World Apps because of the SSO (Single Sign On) functionality. To log in, you can simply use the credentials (e-mail and password) from your Healy World account.


    There is no data displayed in my Healy Watch App

    For data to appear on the Healy Watch App, you first need to connect the Healy Watch to the app and synchronize the data.


    My Healy Watch is not connecting to the Healy Watch App

    For the connection to work, you need to make sure that:

    1. The Healy Watch is not connected to another device (green line on the top left side of the Watch screen indicates that it is already connected to a smartphone).

    2. GPS/Location Sharing and Bluetooth are enabled on your smartphone.

    3. You choose the correct Healy Watch when asked to connect to one.

      If you have an iOS smartphone, to disconnect the Healy Watch from it make sure to:

      1. unpair it in the App and

      2. go to your iOS phone Bluetooth setting and click "forget device" for the Healy Watch.

    Can I connect another Healy Watch to my account?

    Yes! Go to Device Management, choose the preferred Healy Watch and synchronize its data with the Healy Watch App.


    Can I log in the Healy Watch App with another account ?

    Yes. To do this, you need to log out of your current account in the Healy Watch App and log in with a different e-mail and password. Then go to Device Management, connect to the other Healy Watch and synchronize your data with the Healy Watch App.

    Note:

    To avoid old data being synchronized when you log into another account with the same smartphone and the Healy Watch, first go to the Healy Watch App - Settings - Factory Reset. This will delete all data in the Healy Watch and in the smartphone (relating to the Healy Watch).


    What does the Sleep Ratio represent?

    Sleep Ratio is the measured ratio of quality sleep:total sleep. Quality sleep is a sum of Deep Sleep + Light Sleep compared to Total Sleep which is a sum of Deep Sleep + Light Sleep + Shallow Sleep.


    There are no programs shown under Healy Connect

    In order for the programs to appear, you must perform a BRA measurement. Once the measurement is complete, you will receive the recommended programs for seven days.

    Note:

    To use the Healy Connector module you need the Healy Watch Connector subscription.


    Why are the same programs always shown to me after BRA measurement?

    Only the recommended programs are visible to you, you cannot see the other programs that are not recommended for you. If your status has not changed significantly, the same programs as before will be shown and recommended.


    What are the program recommendations based on?

    The program recommendations are based on a BRA measurement. The 6 vital parameters are determined from this measurement.


    My BRA measurement did not show all results

    When performing a BRA measurement, one does not always obtain conclusive results for all 6 vital parameters. Therefore, some parameters may have the value "0". Usually this happens when the measurement stops halfway, either because the contact with the finger and wrist is not strong enough or when the measurement was interrupted. In this case, just repeat the measurement. To ensure that you get the best possible results, wear and use the Healy Watch as directed.

    Note:

    To improve contact for the measurement you can use the provided conductive gel or a few drops of water.


    I can't run some workout types

    Work Out can only be started via the Healy Watch app if the same training types have been selected both in the Healy Watch app and on the Healy Watch. You can always select other Work Out types and transfer them to the Healy Watch. Only 5 training types can be transferred to the Healy Watch at the same time. These can be defined under Settings - Device Settings - Training Types.


    I have no profile photo in the Healy Watch App

    Usually the photo is taken when logging in to the Healy Watch app. Sometimes, this step is skipped. To either add a new profile photo or change the existing one in the Healy Watch app, go to Settings - Personal Information. Press the "Picture" button there. The existing photo or the empty field will then appear. Now you can either take a new photo or import one from your gallery.


    How to turn the Healy Watch off or on?

    To turn off the Healy Watch, go to: Functions - Turn off and press and hold the off button for 2 seconds.

    To switch on the Healy Watch, connect it to a USB socket. It will then switch on automatically and start charging.


    How do I receive phone notifications on Healy Watch?

    In order to enable this functionality, follow the 3 steps below:

    1. Go to Settings - Device Settings and find the Smart Notification section. Access it and turn the notifications setting on, either for all available apps/mediums or for just some of them.

    2. Next, a pop-up will appear asking you to grant permission to the Healy Watch App to access your phone's notifications. Allow the Healy Watch App to gain access to your phone's notifications (for iOS it appears immediately when starting the App).

    3. On Android: make sure that the Healy Watch is connected to the Healy Watch App when you are getting the notifications. They won't be shown on your Healy Watch if it is not connected to the phone. On iOS: the Healy Watch App does not need to be turned on in the background if you accepted the Bluetooth connection permissions the first time you start the App (on login screen).


    Is the Healy Watch waterproof?

    The Healy Watch falls under the Protection Class "IP67", meaning that it is very durable against dust, and is waterproof up to 1 meter deep for a maximum of 30 minutes. It is also not completely protected from steam/vapor. This means that you can wear it when showering, hand-washing, using under rainfall, etc. However, it should not be used during swimming, diving, sauna, or deeper/longer water or steam immersion.

    Note: this goes only for the Healy Watch, the Healy device should never get into contact with water!

    Why is my BRA graph upside down?

    This will happen if you are wearing your Healy Watch on a different wrist from the default one in the "Wearing wrist" option in Device Settings of the App. Make sure that if you are wearing your Healy Watch on the left or the right wrist, that the same wrist is chosen in the Device Settings.


    What is the Bluetooth range of the Healy Watch?

    The Healy Watch has a Bluetooth range of around 15-18 meters. To know if it is still connected or not, check the connection indicator on the top left corner of the Healy Watch device (white – not connected; green – connected).


    What does the Sleep Mode do?

    Sleep mode does 3 things once you toggle it on:

    1. It turns off the Wrist-on function (Watch screen turning on when you raise your arm), so it will not turn on when moving. However, it will still turn on if you press on the screen with your finger

    2. It turns off all notifications/reminders (Alarm still stays turned on) on the Healy Watch

    3. It enters flight mode, meaning that the bluetooth connection between your Healy Watch device and the App will be turned off


    What is the Music option and how does it work?

    The Music option is meant for Music Control of the Music App on your smartphone, it can be found on the “Functions” screen on your Healy Watch device. It can start a song, stop it, go forwards or backwards. There is a difference between Android and iOS on how it operates.

    For Android:

    1. There needs to be a Bluetooth connection established between your Healy Watch device and the Healy Watch App.

    2. Healy Watch App needs to be turned on in the background.

    3. Music App needs to be turned on in the background. For iOS:

    1. There needs to be a Bluetooth connection established between the Healy Watch device and your smartphone.

    2. Healy Watch App does not need to be turned on in the background.

    Note: On iOS, every Music App besides the Apple Music App needs to be turned on in the background for this to work. To control music from Apple Music App, it is enough to have the established Bluetooth connection between the Healy Watch device and your smartphone.


    How to see the current Weather information on my Healy Watch device?

    To be able to get the latest Weather information on your Healy Watch device, make sure that:

    1. It is connected to the Healy Watch App.

    2. The Healy Watch App is running in the background.

    3. App has access to your location.

    Note: you can find the Weather information on your Healy Watch device by going to Functions – Weather.


    How do I get the SOS feature to work?

    1. Import an SOS contact onto your Healy Watch App in Settings – Personal Info.

    2. Toggle on the SOS function on your Healy Watch App in Settings – Device Settings to make it visible on your Healy Watch device.

    3. Make sure that the Healy Watch App is turned on in the background.

    4. Press and hold the SOS symbol on your Healy Watch device for 5 seconds.


    How does the “Find Phone” feature work?

    The “Find Phone” function can be found on your Healy Watch device by going to Functions – Find Phone. Once you press on it, it will send a signal to your smartphone which will start ringing.

    To ensure that it works, make sure that:

    1. The Healy Watch device and Healy Watch App are connected.

    2. The Healy Watch App is running in the background. Note:

    Find Phone doesn't work when the Phone is connected to earphones.

    Find Phone still works when the Phone is in "Silent Mode" on Android, but does not work if it is in "Silent Mode" on iOS.


    How does the “Take Photo” feature work?

    The “Take Photo” function can be found on your Healy Watch App by going to Settings – Device Settings. Once you press on it, the camera screen will come up on your smartphone, and there will be a blue camera button displayed on your Healy Watch device. Once in position, press the blue camera button on the Healy Watch device to take a photo via your smartphone.


    The Healy Watch App can't find my Healy Watch

    In the case where your Healy Watch App can't find your Healy Watch device under "Device Management", make sure that:

    1. The Healy Watch device is fully charged,

    2. The Healy Watch device is not connected to another smartphone (white line on top left corner of the Healy Watch device interface indicates that it is not connected, green line indicates that it is connected).

    3. The Healy Watch App is not already connected to a different Healy Watch device.

    4. The Sleep Mode should be turned "OFF" on your Healy Watch device (Functions - Sleep Mode).

    5. The Healy Watch device is close to your smartphone.


    The Healy Watch device shows wrong date and/or time

    The Healy Watch device takes the date and time data information directly from your smartphone when connected to the Healy Watch App. Sometimes when it is turned off for some time or left charging, it can display wrong info if turned on but not yet connected to the App. After connecting the Healy Watch device to your Healy Watch App, it will automatically adjust to the date and time that is displayed on your smartphone.

    HealAdvisor App

    Do I have to purchase Healy before I can use the HealAdvisor App?

    To use the HealAdvisor App, you need to own a Healy device. To be more specific, you need to have a Healy World account with which you can log into the App. Other than that, owning a Healy is only required when you want to start the recommended programs on it directly from the HealAdvisor App. When you press „Start Program“ on the HealAdvisor App, it will start the Healy App which will select the program for you. To use most of the functions of the App (almost everything besides starting any of the programs) you won’t need to have a Healy device on you. In this sense, someone with an Account and the purchased subscription can use the HealAdvisor App without the Healy device next to them.


    How do I register? (Apps)

    There is no registration process in the Healy World Apps because of the SSO (Single Sign On) functionality. To log in, you can simply use the credentials (e-mail and password) from your Healy World account.


    What subscriptions are there in the HealAdvisor App?

    Currently there are two separate subscriptions: HealAdvisor Search and Digital Nutrition Application (DNA).


    How is the database of the HealAdvisor App updated?

    New content of the HealAdvsior database is updated in the HealAdvisor app in real-time if you have an Internet connection. This means you don’t need to exit the App in order for this step to be successful. It will happen automatically and it will be a silent update. However, changes on the functionality and design of the App itself will require an update on the Google Play Store or Apple App Store.


    Do I need to update my Healy to V.226 if I want to use the HealAdvisor App?

    When Healy is updated to firmware version 226 or higher, more than 255 programs can be used . Within Digital Nutrition, there are 120 additional programs that would exceed the upper limit of older firmware versions. So you need a firmware update to 226 or higher only in case you have the HealAdvisor Digital Nutrition App (DNA) subscription .


    I can’t login into my account

    When you log in to your account, make sure your smartphone has an active Internet connection and that you are using the correct e-mail and password for your Healy World account.


    Forgotten password

    If you have forgotten your password, go to the app and press "I forgot my password" on the login screen. This will take you to the page where you can request a new password.


    Login button is greyed out

    Check that you have entered your e-mail address and password correctly and that you have read and accepted the Privacy Policy, Terms of Use and Declaration of Consent.


    Login button does not respond

    This happens when your Internet connection is too weak to establish a connection to the Cloud.


    Cloud data is not synced, „Cloud Sync Error “

    Make sure you have a good Internet connection. If this error still occurs, please restart the app. If none of these steps help, please contact support.


    The HealAdvisor Search or Digital Nutrition subscription has a greyed out button and cannot be started

    This is because either you don’t have access to the subscriptions (because you did not purchase them) or they are not yet enabled for you (not yet activated). Restart the App and check if your Internet connection is good. You can also logout of your HealAdvisor account by going to Settings - Logout and then log back in, which should immediately start the cloud sync process again. If that does not help, you can try again a little later or contact support.


    I can’t find the term that I am looking for

    The HealAdvisor expert database is constantly being improved and new data is being added frequently. The database update is silent, meaning that it happens automatically every few hours. You can also send a request from within the HealAdvisor App to the experts team who then will process your request.


    In what cases can I lose my data?

    If you log out of your account and then log in with another one, or if you reinstall the App, all your input in the App will be lost: Assistant information, results and programs you previously added to the My Programs page. However, your input remains if you just log out of the account and log back in with the same account on the same smartphone.


    I have lost My Programs list

    Currently, if you logout of your HealAdvisor App and log back in with another account, all entries from the previous account will be deleted. All data will also disappear if you reinstall the app, since the data is stored locally on your smartphone and not on the Cloud.


    When I press on „Start Program“, it tells me to install the Healy App, which I already have

    For this step to work, it is best to uninstall your current Healy app and download the newest version of the Healy app available at the App Store/Play Store. Press the „Install“ button; it will redirect you to the Healy version that is necessary for this step to work. If you installed the new Healy app version but starting the program through the HealAdvisor App still does not work, restart both apps and try again. Make sure that both the HealAdvisor App and Healy app are up-to- date.

    How do I change my Healy Edition?

    To change your Healy Edition in the HealAdvisor app, go to Settings - Your Healy Edition and select your desired combination of Healy frequency programs .


    How can I review the terms of use, privacy statement and declaration of consent which I am agreeing to at the login screen?

    To read these important documents, simply press on their names on the login screen. This will redirect you to the page where you can read the respective document. If you wish to read these documents again, go to Settings – Info. Here you find information about your HealAdvisor App version and get access to the aforementioned documents.


    Nothing appears in my Shopping list

    The Shopping list is updated with foods when you add a Digital Nutrition program to „My Programs“. You also have to

    set your nutrition type and intolerances, which you can do on the Shopping List screen.


    Where can I learn more about the programs?

    When you search for a program in HealAdvisor Search or Digital Nutrition and press on it, a screen containing information about this specific program appears . The same applies to programs that appear on the Application Plan. The databases are constantly being updated with new information.


    How do I turn on/off push notifications?

    You can switch them on/off in Settings – Push Notifications.


    Do I need a constant connection to the Internet?

    You will need an Internet connection when you log in to your account and the app syncs with the HealAdvisor Cloud. You do not need an Internet connection to use the app afterwards.

    Note:

    To get the continuous database updates you need to connect the HealAdvisor App to the Internet again.


    Translation is missing for some text

    If some text elements are not translated into the language selected in your settings, please contact support and describe exactly which text it is. You are also welcome to take screen-shots and send them to us.


    HealAdvisor Analyse App

    HealAdvisor Analyse app does not work on another smartphone

    1. Backup your Master Key (you can send yourself the Master Key as an attachment to an e-mail).

    2. Download the Master Key file from your e-mail to your second smartphone.

    3. When you install the HealAdvisor Analyse app on the second smartphone, import the Master Key.


    Some or all of my clients disappeared after reinstalling the HealAdvisor Analyse app

    Every client is automatically saved on your smartphone. However, only the clients which are synchronized to the Cloud will additionally be saved on the Cloud server. This means that if your clients are not synced to the Cloud, when you choose to uninstall the app, the clients that are only saved on the smartphone will be lost the moment you uninstall the HealAdvisor Analyse app. They are not lost if they were synced to the Cloud, because you can download them when you login into the app and press the "Sync changes" button because they are still present on the Cloud server.


    It is not possible to create clients

    Firstly make sure that your Healy is connected to the HealAdvisor Analyse App. To connect it, go to Settings - Connect to Healy (turn on your Healy device).

    After doing so, go to Settings - Cloud Settings and do "Full Synchronization". During this process, you might notice the progress bar freezing at certain percentages but this is normal. After Full Synchronization is finished, go back to Clients and try to create a Client.

    If you have a small phone screen size and are not able to press on the "Record vibration +" icon, go to your Phone Settings - Display - Font and make your font size a bit smaller (the location of this setting may depend on your smartphone device). After doing so retry with creating a Client. If the button still does not appear properly for you, send the following to Support: a) screen shot of the issue where the button is not visible and b) your phone model and phone software version information (e.g. Samsung S9, Android 9.0.0).


    Master Key not available / lost

    If the Master Key for the HealAdvisor Analyse App is no longer available, the Cloud data of that account needs to be reset.

    In order to do so, log into the HealAdvisor Analyse App. On the "Import Master key" screen, you will notice the option to Reset the Cloud account. Once this is done, you will be asked to Save the new Master key, after which you can proceed with using the HealAdvisor Analyse App as usual.


    Error: Can't connect to the login server: undefined

    If you receive this error message, it is because you might have lost your connection to the login server, even though you are already logged into the HealAdvisor Analyse App. To quickly fix this, logout of your HealAdvisor Analyse App by going to Cloud settings - Logout. After doing so, log in back to your account. Before doing this, make sure that you know your e-mail address and password, also make sure that you have a backup of your Master Key (in case it asks you to import it once you login again).

    Authorization failure upon login

    If you get a pop-up message saying "Authorization failure" when you try to log into the HealAdvisor Analyse App, please make sure that you are trying to log in with your Healy World e-mail address instead of the user name, the SSO (single sign-on) feature does not recognize the user name


    I immediately get to the login screen even though I never registered a Cloud account

    There is no registration process for the HealAdvisor Analyse App, as we are using the SSO functionality (Single Sign- On), allowing you to sign into all our apps and digital platforms with just your Healy World login data. After you connect to your Healy that has the Healy Resonance edition installed, it will lead you to the login screen where you can login with your Healy World e-mail address and password, even if you have never used the HealAdvisor Analyse App before. It is not possible to login with your Healy World User name, you can only use the Healy World e-mail address.

    After logging in successfully for the first time, please make sure to create a backup of the Master Key.


    Does the HealAdvisor Analyse App record my fingerprint?

    No, this feature is designed for you to hold focus and be present while the analysis is running.


    Do I have to use the electrodes with the HealAdvisor Analyse App?

    The Healy App and the HealAdvisor Analyse App work on two different physical levels. Only with the Healy App you need the electrodes.

    The lists, which are vibrated by the HealAdvisor Analyse app, are transferred via the quantum sensor into the Information Field to the corresponding client, no electrodes are needed. The sending of the information is not local and without physical contact.


    HealAdvisor Analyse App crashes/freezes when pressing on Lists

    If the HealAdvisor Analyse App crashes/freezes when you press Lists, please make sure that:

    1. The app is up-to-date. When using the Google Play Store/Apple App Store it then says that you have the newest version or no "Update/Cloud" buttons appear.

    2. Go to the app's Cloud Settings - do a Full sync and then select Upload all Data to Cloud. After completing both of these steps, try to open the Lists section again.

    3. If the issue still persists, go through your Clients and see if you can delete some of them, afterwards repeat step 2.

    4. If none of these steps helps, contact Support.


    Can I rename the master key or change its content?

    No! The master key should be left as it is. if you rename it or change its content it will most probably not work anymore. Note: the master key is a heavily encrypted file and as such you can't read its (true) content.

    If you previously changed your master key name and now it does not work, please contact support and attach your master key in the email.


    Can I minimize the HealAdvisor Analyse App when running an analysis?

    Minimizing the HealAdvisor Analyse App during an analysis/vibration should be avoided. The main reason for this is that the Healy requires a constant bluetooth connection to the HealAdvisor Analyse App so that it can resonate properly.

    Such a connection can be lost by minimizing the App, and will be entirely lost and the analysis stopped if you close the HealAdvisor Analyse App.

    This is different from the Healy App, because they operate in a different way, where the Healy App frequencies are being transferred over the electrodes.


    Spinning wheel/Loading on Disclaimer screen

    When you turn on the HealAdvisor Analyse App, there is a spinning wheel on the disclaimer screen after you press "Next". During this, the App is running a master key check on the Cloud. Usually it is finished in under 10 seconds, but depending on your Internet speed or the load on the server, it may take 30-60 seconds to do so. Once it finishes loading, you will be brought to the next screen automatically.


    Healy App

    Healy programs are missing after installation

    Activate an update manually in the settings, using the "Check for updates" menu (an Internet connection is required). If you do not receive the program update, please wait some more time for the activation to go through. If issue still persists, reach out to Support.


    How can you recognize that the "real time" program logic is used in a program?

    With real time active, no progress (-100 to 100) is displayed below the progress circle.


    How can you tell that "Resonance" is in use in the frequency program?

    When the program is running, the progress analysis (-100 to 100) is displayed below the progress circle.


    How can one recognize that "Indication" is used in the frequency program?

    When the program is running, the progress analysis (-100 to 100) is displayed below the progress circle.

    Problems with the contact indicator (black circle, white, grey)

    Please check first if the electrodes are connected correctly and have good contact with the skin. For better contact, moisten the electrodes with a few drops of water.

    If the contact indicator is still black, it may be that the skin resistance (e.g. due to dry skin) is still too high, in this case please increase the intensity of the frequency program.

    A grey contact indicator is intentionally programmed into some programs. It means that the contact indicator is deactivated.


    App frequently loses connection to Healy

    If the Healy app is frequently losing connection to your Healy, please try the following steps:

  • Restart the Healy app and try again,

  • Exit the app, reset the Healy device (hold the power button for 15-20 seconds until steady green light) and try again,

  • Fully charge your Healy,

  • If none of the steps above work for you, try the following:

iOS -> restart the phone

Android -> clear Bluetooth cache and data on your smartphone (tutorials on how to do it can be found on line, if you need assistance reach out to our support).


Programs are not opened from Healy Watch or HealAdvisor App "Unbekanntes Program"

If "Unbekanntes Program" PROGRAM_NAME_ABCD appears when trying to start a certain program from either the HealAdvisor App or the Healy Watch App, please make sure that all 3 apps mentioned are fully updated (Apple App Store or Google Play Store). If just updating the apps does not work, please consider reinstalling either the Healy Watch App or the HealAdvisor App.

If the issue still persists, please check if it is just this one program that can't be started, or several, or all of them. If it is just one or a couple of programs that will not start - but other programs will start just fine -, please reach out to support and note the specific program and error message that appears.


Why do some Healy app programs transmit/load very quickly?

You might be wondering why some programs transmit/load very quickly when started with the Healy app.

This happens with programs that use only a small amount of frequencies (example: Insomnia has 1 frequency), so the data that needs to be transmitted from the Healy app to Healy is very small. Most programs have many more frequencies or steps and require a longer transmission/loading time.

Most of the Healy programs use a larger number of frequencies, like all Gold Cycle programs, all Bioenergetic Balance 1 and 2 programs, all Meridian 1 and 2 programs, as well as some others.

The programs with only 1-2 frequencies are usually pain/local stimulation programs or any programs that have "acute" in their name.

Note: the programs with only a few frequencies don't have a 3 circle symbol on the top right of their icon, but programs that are systemic (many frequencies) show this icon:


image


Therefore, this should not be an issue. An issue here would be if the transmission is very short for a program that should have more frequencies, and that the frequencies don't change or even don't appear during the treatment. In this case, reset your Healy.

Please note that if you transmit the same program twice, it is not transmitted again because it is already present in your Healy and therefore loads quickly.


Can I stop a program before it is finished?

Yes, any length of program time above 20 min is beneficial. Still, it is recommended to run the programs for their full duration since they have different frequencies which are applied for different parts of the program


How far away can you move from the phone when running a program without being disconnected?

Bluetooth has a short range of max 10 meters. Once you are running a Healy program, if the phone loses the Bluetooth connection the program will continue to run until it finishes and Healy will shut down.


How many programs can I run during one day?

Healy recommends running a maximum of 2-3 programs a day; please consult the Healy manual and the First Steps guide for better understanding programs and frequency of use.

Can we turn off our smartphone once we have started a Healy program?

Yes! Once a program has been transmitted to Healy and the desired intensity has been set, the phone is no longer required. The program will continue to run until it finishes and then Healy will automatically shut down.


Can I answer a call on my smartphone if the program is running or will this interrupt the program?

Yes, you can! The program is running on the Healy, not on your smartphone; the latter is only used to tell Healy which program to run. So once the program is transmitted to Healy and started (and the intensity is adjusted), the smartphone is no longer required.


What do the Hz numbers mean and why are they always changing?

Each program has a range of frequencies that Healy transmits, each for a few seconds. Healy also checks how long a frequency is needed.


Why do I not feel anything? Why can I feel some frequencies and some others not?

Our physical body can only feel up to 1,000Hz. Healy can provide much higher ranges and each program delivers different ranges of frequencies, measured in Hz. You can try increase the intensity until you feel a slight tingle. Some of us are more sensitive than others. On some days you may resonate more with some frequencies, on some days less. It also depends on whether the program has current control or voltage control. The ear electrode programs usually use current control, meaning that the voltage is variable until a certain current level is reached. Often the current intensity is very low and you cannot feel the current, because less current is needed for cranial application.


What is the therapist TAN link?

You can use customized frequency programs created by TimeWaver users/experts for a specific application and have them sent to your Healy app. They will be downloaded from the Cloud and you can transfer them to your Healy.


Do I have to use electrodes to apply a Healy frequency program?

The microcurrent with the frequencies of the Healy frequency programs is transferred to the body with electrodes. If no electrodes are used, only the information of the frequencies is sent into the Information Field and the frequency modulated magnetic field generated by the generator is transmitted into the bioenergetic field. With the HealAdvisor Analyse App the information is always sent directly into the Information Field with the help of the quantum sensor.


What does the OK or NOK notification text mean when the Healy App is minimized?

When the Healy App is minimized but a program is still running, the OK or NOK notification text tells you if the electrodes/cables are properly attached during a program.

-OK means that they are properly attached and conductive

-NOK means that they are not properly attached and not conductive. In this case, re-attach the cables and/or moisten the contact point on your body


I see 0 Hz when using a particular Healy program

If you notice 0 Hz in a Healy program it means that there is only a very low direct current, no frequency is being used at that moment. Only microcurrent is being applied.


I can't feel anything when I am using the bracelets

Please check if everything is properly connected and use a damp cotton cloth under the bracelets, this will improve conductivity. It is important for the effectiveness of the application that the circle showing the progress of time on the screen is white, because in this case current is flowing - if no current is flowing, this circle is shown in black.

For the new and better conducting silver wristbands, we have optimized the current intensity of the programs so that the current is within the optimal window of effectiveness; as a result, the current is only slightly noticeable, with effectiveness being unchanged.


I have experienced skin irritations after applying microcurrent through electrodes

Sensitive and dry skin can in some cases be irritated by microcurrent applications. Please use a damp cotton cloth under the electrodes; this ensures optimum conductivity. Please also make sure that the electrodes are in good contact with the skin, and reduce the intensity of the program if necessary. It is important for the effect of microcurrent that current is flowing. You can check whether current is flowing: If the circle on the screen showing the progress of time is white, then current is flowing - if no current is flowing, this circle is black.

 

 

 

 

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Disclaimer: Healy is a micro current medical device that has been cleared by the U.S. Food and Drug Administration for relief of acute, chronic, and arthritis pain and muscle soreness due to overexertion. Healy also has non-medical applications that use individualized frequencies to help balance your mind and body and relieve stress. Always use your Healy in accordance with its instructions for use.

 

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