Healy Customer Service & Support
Watch - DNSC Bundle Issues.
Here are the most popular questions people ask about the Healy Watch DNSC bundle App.
My Healy Watch is not connecting to the Healy Watch App
For the connection to work, you need to make sure that:
1) The Healy Watch is not connected to another device (green line on the top left side of the Watch screen indicates that it is already connected to a smartphone).
2) GPS/Location Sharing and Bluetooth are enabled on your smartphone.
3) You choose the correct Healy Watch when asked to connect to one.
If you have an iOS smartphone, to disconnect the Healy Watch from it make sure to:
a) unpair it in the App and
b) go to your iOS phone Bluetooth setting and click "forget device" for the Healy Watch.
The Healy Watch App can't find my Healy Watch
In the case where your Healy Watch App can't find your Healy Watch device under "Device Management", make sure that:
1) The Healy Watch device is fully charged,
2) The Healy Watch device is not connected to another smartphone (white line on top left corner of the Healy Watch device interface indicates that it is not connected, green line indicates that it is connected).
3) The Healy Watch App is not already connected to a different Healy Watch device.
4) The Sleep Mode should be turned "OFF" on your Healy Watch device (Functions - Sleep Mode).
5) The Healy Watch device is close to your smartphone.
How to turn the Healy Watch off or on?
To turn off the Healy Watch, go to: Functions - Turn off and press and hold the off button for 2 seconds.
To switch on the Healy Watch, connect it to a USB socket. It will then switch on automatically and start charging.
What is the Bluetooth range of the Healy Watch?
The Healy Watch has a Bluetooth range of around 15-18 meters. To know if it is still connected or not, check the connection indicator on the top left corner of the Healy Watch device (white – not connected; green – connected)
Is the Healy Watch waterproof?
The Healy Watch falls under the Protection Class "IP67", meaning that it is very durable against dust, and is waterproof up to 1 meter deep for a maximum of 30 minutes. It is also not completely protected from steam/vapor. This means that you can wear it when showering, hand-washing, using under rainfall, etc. However, it should not be used during swimming, diving, sauna, or deeper/longer water or steam immersion.
Note: this goes only for the Healy Watch, the Healy device should never get into contact with water!
How do I register in the Healy Watch App?
There is no registration process in the Healy World Apps because of the SSO (Single Sign On) functionality. To log in, you can simply use the credentials (e-mail and password) from your Healy World account.
Here is a link to the Frequently Asked Questions Page of Healy Watch for your reference and help in resolving issues you may be having with your Healy device.
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Disclaimer: Healy is a micro current medical device that has been cleared by the U.S. Food and Drug Administration for relief of acute, chronic, and arthritis pain and muscle soreness due to overexertion. Healy also has non-medical applications that use individualized frequencies to help balance your mind and body and relieve stress. Always use your Healy in accordance with its instructions for use.
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